Presenting the Patient Voice to the Governing Body

Annual Report 2017/18  – Patient comments highlights

Hillary Lance, Chair of Camden Patient and Public Engagement Group. 

"Having been chair of CPPEG since August 2017, and having been a member of CPPEG for over 3 years I am pleased at the continuing working relationships between the CCG and CPPEG. The CCG has hosted regular open meetings for Camden residents and 2 discussion forums for general practice PPG members which reflect what patients and residents want discussed. The positive outcomes are reported regularly to the Governing Body. The CCG always takes patients views seriously and welcomes feedback.” 

Bridget (Parent and member of Parent Advisory Board). 

"I’m a member of PAB and have many opportunities to listen and feedback on pilot schemes, new services/websites and other projects that are being considered. 

I managed to go to the first half of the Camden Patient and Public Engagement Group’s open meeting on 11 December 2018. 

First on the agenda was the Accessible Information Standards. This has been rolled out now to surgeries in Camden, focusing on helping those who are visually or hearing impaired or those who have learning difficulties who find trips to their surgery or any information given difficult to understand whether that be small print, limited hearing loops or easy to understand forms. 

I’m really happy to say I was in one of the focus groups and it’s really gratifying that when people come to hear our thoughts we are heard and our opinions taken into account. So we can feel we do a valuable job and help to contribute to the NHS even in a little way. 

I also heard the National Diabetes Prevention Programme presentation and although we have touched on this subject in our meetings, it was good to speak to Angharad Shambler afterwards with a few comments and suggestions as I feel since coming to this group I have learnt and retained(!) information that we are given from various bodies, so I have an understanding that there are links with many concerns and that we can share ideas on how certain demographics can be reached more easily".

John Levitte, CPPEG Representative on Finance and Performance Committee

“When first being elected to CPPEG three years ago I was not only interested, but also pleasantly surprised, to learn that amongst the committees on which CPPEG members were invited to sit was Finance and Performance. That the CCG Governing body felt it important to have a voting patient representative on F&P seemed to me them, as now, indicative of the seriousness with which Camden CCG takes the issue of patient representation and participation.” 


We report bi-monthly on the work we have done with patients, carers, public and the voluntary and third sector via Kathy Elliott, Vice Chair of Camden CCG responsible for patient and community engagement and Hilary Lance who presents the patient story which is referenced in the Governing Body minutes.  

The Patient Voice Reports give a review of the engagement activity across the CCG, the difference that engagement has made to commissioning decision making and our services. 

The reports also detail You Said and We Did in response to the information and feedback that we have given. Highlights from You Said and We Did are also referenced in-depth on another page of the website. 

You can view the bi-monthly Governing Body Patient Voice Reports below: 

You can find out more about how we communicate and engage with patients, carers and the public from our Communications and Engagement Strategy.